I was very impressed with the level of impeccable customer service from Ivar. My couches were over 10 years old, dry, and worn from my dog sitting on them. Something wasn’t right on the first application of the re-dye. I called Ivar and he was so polite and willing to make the couches right. He apologized several times and thanked me for my patience. My couches look brand new now. I normally don’t write reviews however I felt Ivar deserved my time to state how impressed I am with the process and with Ivar’s care to satisfy his customer! He was also less expensive than two other companies I called for a quote!